Refund and Return PolicyWelcome to Santa's Toy Village.Because our magical holiday letters and custom gifts are highly personalized featuring names and unique child details, we follow specific guidelines for our holiday workshop orders.Custom Item Final Sale RulePersonalized products. Any item that features a custom name, date, or personal detail is made specifically for your family.Non-returnable. Because these custom creations cannot be resold to another workshop family, all personalized items are final sale.Our mistake. We do not accept returns or exchanges on custom items unless an error was made on our part.Changes and CancellationsElves work fast. You may request changes or cancellations within 1 hour of placing your order.Production line. Once your custom order enters printing, engraving, or gold-foil formatting, it cannot be changed or cancelled.Damaged or Incorrect OrdersElf errors. If we make a mistake on your child's personalization details compared to what you typed, we will fix it instantly.Sleigh damage. If your custom package, letter, or gift arrives damaged during transit, we will send a fresh replacement completely free.Contact us. To request a correction or replacement, simply use our Contact Us page form within 14 days of delivery.Refund RequestsStore credits. If you are unhappy with your order for any other reason, please message our workshop support team so we can make it right.